Privacy Policy

1. Introduction and Scope

This privacy policy applies to the oktk bat platform. It takes effect whenever you use our website, create an account, play games, or use any part of our services. Before reading this policy, you should also read our Terms and Conditions, as both documents together govern the relationship between you and oktk bat.

In this policy, "we", "us", or "platform" refers to oktk bat. "You" or "user" refers to any person who uses our services.

By using our platform, you confirm that you are 21 years of age or older and that you agree to the terms of this privacy policy.

2. What Information We Collect

oktk bat collects several types of information, described by category below:

2.1 Information Provided at Registration

We collect the information you provide when creating an account. This includes:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Preferred username and password
• Residential address

2.2 Identity Verification Information (KYC)

To keep financial transactions secure, we may in certain circumstances request government-issued identity documents or other paperwork for identity verification.

2.3 Payment Information

When you make a deposit or withdrawal, we require information related to your payment method. We keep records of transactions made via bKash, Nagad, Rocket, or bank transfer, but complete payment credentials are never stored.

2.4 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Session duration and page browsing history
• Cookies and similar tracking data
• Login date and time

2.5 Gaming and Betting Activity Information

Your game history, bet amounts, win/loss records, and bonus usage are stored in our system. This information is used to manage your account and ensure responsible gaming.

3. Purposes for Using Information

oktk bat uses the information collected for the following purposes:

• To create, verify, and manage accounts
• To process deposits, withdrawals, and other financial transactions
• To maintain platform security and prevent fraud
• To provide customer support and communication services
• To send relevant notifications, updates, and offers
• To improve user experience and analyse platform performance
• To ensure user protection in line with responsible gaming policy
• To meet legal or regulatory obligations

We do not sell your information commercially to third parties.

4. Sharing Information with Third Parties

In certain circumstances, oktk bat may share your information with trusted third parties:

4.1 Service Provider Partners

Payment processors, technology infrastructure providers, and game suppliers may access information to the extent necessary. These partners are contractually bound by data protection obligations.

4.2 Legal Requirements

We may disclose your information if we are legally required to do so in order to comply with a court order or a lawful directive from a relevant authority.

4.3 Fraud Prevention

To maintain platform security and investigate suspicious activity, limited information may be shared with security specialists where necessary.

Outside the cases mentioned above, we do not disclose your information to third parties without your consent. If you have any questions about information sharing with third parties, please contact our support team.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the oktk bat website. Cookies are small data files stored on your device.

5.1 Essential Cookies

These are necessary for the platform to function properly — they are used to maintain login sessions, carry out security checks, and remember your preferences.

5.2 Analytics Cookies

Analytics cookies are used to understand how users interact with the platform. This information is processed in aggregate and does not identify individual users.

5.3 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working properly.

6. Data Security Measures

To keep your personal information secure, oktk bat follows multiple technical and organisational security measures:

• Data transmission is secured through SSL encryption
• Passwords are stored using strong hashing algorithms
• Firewalls and intrusion detection systems are in place on server infrastructure
• Access to internal systems is restricted to authorised staff only
• Regular security reviews and updates are conducted
• Important account actions are confirmed via OTP verification

Even so, no guarantee of 100% security on the internet is possible. You also play an important role in your account's security — keep your password private and avoid logging in from unfamiliar devices.

7. Data Retention Period

oktk bat retains your information only for as long as necessary. Generally:

• Information for active accounts is retained for the entire duration the account remains open
• After an account is closed, records are kept for a set period to meet legal and financial obligations
• Expired data is securely deleted or anonymised

8. Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you.

8.2 Right to Correction

If your account contains incorrect or incomplete information, you may request that it be updated.

8.3 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can opt out through your account settings or by contacting the support team. However, transaction and security notifications cannot be turned off.

8.4 Account Closure Request

You may request to close your account at any time. Details about self-exclusion and break options are available in our Responsible Gaming section.

For any of the above requests, contact our support team 24/7 via live chat or by email: [email protected]

9. Protection of Minors' Information

oktk bat provides services only to individuals aged 21 or older. We do not knowingly collect personal information from minors. If it is confirmed that an account holder is under 21, that account will be closed immediately and the associated information will be deleted.

10. International Data Transfers

Some of our technology partners operate outside Bangladesh. Where necessary, information may be transferred internationally, but appropriate safeguards are ensured in such cases and confidentiality is protected through contractual obligations.

11. Third-Party Links and Services

Third-party game providers (such as Pragmatic Play, PG Soft, Evolution, JILI, and others) provide services on our platform. These providers have their own privacy policies, and the handling of information on their platforms falls under their own policies.

12. Policy Changes

oktk bat may update this privacy policy as needed. If any significant changes are made, a notice will be posted on the website or sent to your registered email. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

For answers to common questions, visit our FAQ section, which covers account management, payments, and security in detail.

13. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

• Live Chat: Available 24/7 through the website, in Bangla and English
• Email: [email protected]

We will do our best to respond to your request as quickly as possible.